Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Helena, MT

14d•Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centered pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to prepare participants for Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department operations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and delivers a distinctive customer experience. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in pharmacy systems and register operations.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer help with products and services, resolve issues, answer questions, and provide a positive customer experience.
Model customer-service best practices and build strong relationships with valuable customers.
Assist the pharmacist with pharmacy practice in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter and verify patient and drug information, fill prescriptions, retrieve and count medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; document overages, shortages, order errors, and damaged goods involving prescription drugs.
Assist the pharmacist with clinical services, including collecting and labeling blood or urine samples when required, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers and conduct outreach to healthcare groups and care facilities.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned tasks and special assignments.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.