Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Jacksonville, FL

21h

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience intended to build foundational and advanced skills and help participants work toward Pharmacy Technician Certification Board (PTCB) certification and a nationally recognized, portable credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists in pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information, process prescriptions, support pharmacy operations, and deliver a distinctive customer experience. The position may also help coordinate clinical services and maintain relationships with the local medical community.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to provide a positive customer experience.
Model and share customer-service best practices with team members and develop relationships with valuable customers.
Assist the pharmacist in pharmacy practice in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify medicines, and check for possible interactions when filling prescriptions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-management and Quality Improvement Program policies.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription programs and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription-drug goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Assist the Pharmacy Manager and Staff Pharmacist with relationships and outreach to local physicians, nurses, other healthcare providers, health groups, and care facilities.
Help maintain the Pharmacy Department’s supplies, cleanliness, order, and appearance.
Comply with company policies and procedures, maintain respectful relationships with coworkers, and complete special assignments as directed.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, acquire continuing-education credits, and maintain knowledge and skills in healthcare and pharmacy.