Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technician positions have shifted from a transaction-based environment to a patient-centric one focused on customer interaction and strong patient relationships. Walgreens provides training, technology, tools, and support to help technicians build their skills and careers. The Pharmacy Technician Training Program is an “earn while you learn” apprenticeship recognized by ASHP and the Department of Labor. It provides foundational and advanced learning, activities, resources, and on-the-job experience to prepare participants to pursue Pharmacy Technician Certification Board (PTCB) certification and develop skills for pharmacy care.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision and in accordance with state and federal regulations, company policies, and pharmacy procedures.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist and coach pharmacy technicians and cashiers in operating pharmacy systems and registers.
- Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and provide a positive customer experience.
- Model and share customer-service best practices and develop relationships with valuable customers.
- Enter patient and drug information accurately; retrieve, count, and pour medications; verify medications and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-handling and Quality Improvement Program procedures.
- Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales, handle cash as required, and help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
- Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection practices and file claims for shipment discrepancies or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local healthcare providers and organizations through provider detailing and outreach.
- Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend requested training, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge and skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
