Pharmacy Technician

CVS Health • Hagerstown, MD

1d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and serve as an initial point of contact for patients and customers. Technicians follow company Standard Operating Procedures, pharmacy workflow procedures, applicable laws and professional standards, and communicate effectively with patients and colleagues. They are expected to provide caring, personalized service and contribute to a safe, inclusive team environment.

After starting in the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are satisfied, the Pharmacy Manager may restrict duties. Depending on state law and additional training and certification, Technicians may also support immunizations, point-of-care testing, and offsite clinics. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market when business needs require it.

This is a part-time position with 20 anticipated weekly hours. The typical pay range is $16.50–$25.00 per hour; the actual offer depends on factors such as experience, education, and geography. Eligible part-time colleagues may have access to benefits and programs supporting physical, emotional, and financial well-being, depending on hours worked and eligibility. These may include dental and vision benefits, wellness resources, employee discounts, and certain voluntary benefits.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If state rules do not specify a minimum age, be at least 16 years old.
• If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including concentrating over time, pivoting between tasks, and confirming prescription information and label accuracy.
• Demonstrate customer service and teamwork, including proactively helping people, responding appropriately to patient reactions, and communicating in a friendly manner.
• Use verbal and written communication effectively with patients and colleagues, including active listening and asking questions appropriately.
• Use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill a prescription.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the position, including standing and remaining mobile for extended periods, lifting and handling items, reaching, repetitive finger movements, precision control, stooping, and close visual work.
• Communicate spoken information accurately and receive detailed information through oral communication.
• Attend work regularly and predictably, including nights and weekends.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures at pharmacy workstations to help pharmacists manage and improve patient health.
• Follow pharmacy workflows in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Perform permitted inventory tasks as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted by law and supported by required training and certification.
• Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report events as required by public health requirements.
• Review and collect patient information, track and document applicable patient information, and monitor and manage vaccine supplies.
• Complete required training within the designated timeframe and maintain regular, predictable attendance, including nights and weekends.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED