Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy knowledge and skills and help participants work toward Pharmacy Technician Certification Board (PTCB) certification. The role assists the pharmacist under direct supervision and in accordance with state and federal regulations and company policies. It also uses pharmacy systems to obtain patient and drug information and process prescriptions, and delivers a distinctive customer experience. Technicians support prescription processing and dispensing, pharmacy workflow, customer service, cash-register transactions, inventory management, clerical tasks, and other pharmacy operations. They report prescription errors, comply with dispensing and quality procedures, and may assist with clinical services. They earn and maintain PTCB certification through the designated training program and/or any state-required certification or registration, attend requested training, and maintain relevant healthcare and pharmacy knowledge.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies and procedures.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve, count and pour medications, verify medicines, and check for possible interactions.
- If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in use of pharmacy cash registers.
- Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and build relationships with valuable customers.
- Model customer-service best practices and Walgreens service traits, including proactive assistance and serving customers until satisfied.
- Comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Assist with pharmacy workflow scheduling and maintenance.
- Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
- Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for overages, shortages, order errors, or damaged prescription-drug goods.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical providers and organizations through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
- Maintain the pharmacy department's supplies and ensure it is clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the manager, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge and skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
