Pharmacy Technician

CVS Health•East Haven, CT

1d•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately. Technicians provide caring service, follow Standard Operating Procedures and best practices, and communicate effectively with patients and colleagues. They are expected to contribute to a safe, inclusive, and engaging workplace and complete company training as well as state-specific registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until all requirements are met. Technicians may support additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted by law and supported by the required training and certification. Where allowed, Technician Immunizers may complete additional training and licensure requirements to prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends; the ability to complete required training on time; and the ability to focus, move quickly between tasks, communicate effectively, use basic mathematical reasoning, and resolve problems. Physical demands include remaining upright for extended periods, handling and moving items, reaching, repetitive finger movements, stooping, and close visual work. The position is full-time, with 40 anticipated weekly hours. The typical pay range is $18.94–$28.94 per hour. Eligible full-time colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If state rules do not set a minimum age, be at least 16 years old.
If state rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training and applicable state registration, licensing, and certification requirements.
Demonstrate attention and focus, including sustained concentration, the ability to switch tasks promptly, and the ability to verify prescription information and label accuracy.
Provide friendly customer service, notice and respond appropriately to patients’ reactions, and work as part of a team.
Use verbal and written communication and active listening to interact with patients and colleagues.
Apply mathematical reasoning to tasks such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the role’s physical demands, including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and close visual work.
Communicate spoken information and instructions accurately and receive detailed information orally.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide positive patient experiences through empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, including immunizations, point-of-care testing, and offsite clinics, where permitted and appropriately trained and certified.
Where permissible and appropriately qualified, complete immunizer training and licensure requirements; help prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.