Pharmacy Technician

CVS Health • Collierville, TN

18d • $17 - $26

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Are you seeking a career with growth and purpose? We’re seeking someone who can work full time 40 hours per week. CVS health has an exciting new opportunity as a Pharmacy Technician on our CarePlus Specialty Pharmacy team. The team specializes in MS, Oncology, Hepatitis, HIV, Rheumatology, Dermatology, and Transplant and Gastrointestinal diseases As part of the team, you will you will be leading an innovative and bold initiative aimed at transforming health care and pharmacy leveraging new and emerging information, technologies and channels. Assists customers by responding to specialty product inquiries and providing technical advice or recommendations for specialty needs. Maintains specialty retail store operations by completing inventory management tasks, restocking shelves, and organizing displays. Communicates with customers and shares announcements and/or promotions on the latest product releases, features, and technology trends. Compiles customer complaints, inquiries, or concerns for senior managers to help improve future customer service outcomes. Monitors key sales metrics related to daily, weekly, and monthly sales revenue, units sold, average transaction value, and conversion rates. Operates within the point-of-sale (POS) system to process transactions, handle cash, and operate payment terminals. Drives effective team collaborations with specialty retail associates and technicians to provide customers with a positive experience. Determines how best to prioritize tasks and manage workloads to ensure the timely completion of customer requests and specialty retail services. Performs basic repairs or provides step-by-step instructions to customers to help resolve issues with specialty retail products and/or services. The pharmacy is open Monday through Friday 8:00am - 6:00pm.

Requirements

• Valid Tennessee Pharmacy Technician Registration

Nice To Haves

• Prior authorization experience
• 6+ months experience required in a customer service position within in healthcare, social services, or a similar service position.
• CPhT or ExCPT Certification

Responsibilities

• Assists customers by responding to specialty product inquiries and providing technical advice or recommendations for specialty needs.
• Maintains specialty retail store operations by completing inventory management tasks, restocking shelves, and organizing displays.
• Communicates with customers and shares announcements and/or promotions on the latest product releases, features, and technology trends.
• Compiles customer complaints, inquiries, or concerns for senior managers to help improve future customer service outcomes.
• Monitors key sales metrics related to daily, weekly, and monthly sales revenue, units sold, average transaction value, and conversion rates.
• Operates within the point-of-sale (POS) system to process transactions, handle cash, and operate payment terminals.
• Drives effective team collaborations with specialty retail associates and technicians to provide customers with a positive experience.
• Determines how best to prioritize tasks and manage workloads to ensure the timely completion of customer requests and specialty retail services.
• Performs basic repairs or provides step-by-step instructions to customers to help resolve issues with specialty retail products and/or services.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees