Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Yonkers, NY

23d•Onsite

About The Position

Walgreens Pharmacy Technician or Pharmacy Technician Apprentice roles are patient-centric positions focused on interacting with customers, developing patient relationships, and supporting pharmacy operations. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to help apprentices build foundational and advanced pharmacy knowledge and pursue Pharmacy Technician Certification Board (PTCB) certification. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists in pharmacy practice, uses pharmacy systems to obtain patient and medication information and process prescriptions, and supports other Pharmacy Department duties. The role also includes customer service, prescription and claims processing, inventory support, clerical tasks, and assistance with clinical services as required. PTCB-certified technicians may coach pharmacy technicians and cashiers in pharmacy systems and cash register operations.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions to support a positive customer experience.
Model and share customer service practices, develop relationships with valuable customers, and assist customers in locating over-the-counter products.
Assist the pharmacist in pharmacy practice in accordance with state and federal regulations and company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
When needed, assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Maintain adequate pharmacy supplies and keep the Pharmacy Department clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy cash register operations.