Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Rockville, MD

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an ASHP- and Department of Labor-recognized earn-while-you-learn training program with courses, learning activities, resources, and on-the-job experience intended to build foundational and advanced pharmacy skills. The program prepares apprentices to pursue Pharmacy Technician Certification Board (PTCB) certification and a nationally recognized, portable credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists in pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports customers, and helps maintain pharmacy operations. PTCB-certified technicians may also assist and coach pharmacy technicians and cashiers in operating pharmacy systems and registers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions to support a positive experience.
Model customer-service best practices and build relationships with valuable customers.
Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company requirements.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct and company policies, including Good Faith Dispensing requirements.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour medications; verify the medicine and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Register related sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection procedures and file claims for shipment overages, shortages, order errors, or damaged prescription-drug goods.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider outreach and detailing to healthcare groups and care facilities.
Maintain the Pharmacy Department’s supplies, cleanliness, orderliness, and appearance.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete assigned special tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, acquire continuing education credits, and maintain current pharmacy and healthcare knowledge.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy-register operations.