Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Stoughton, MA

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and support progress toward Pharmacy Technician Certification Board (PTCB) certification and a nationally recognized, portable credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and medication information and process prescriptions, while delivering a distinctive customer experience. A PTCB-certified technician may also assist with and coach pharmacy technicians and cashiers in pharmacy systems and register operations.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Ability to perform pharmacy duties under pharmacist supervision and comply with applicable state and federal regulations and company policies.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, answer questions, resolve issues, and build relationships to provide a positive customer experience.
Assist the pharmacist in pharmacy practice under supervision and in accordance with applicable laws, regulations, and company policies.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications; verify that the medication is correct; and check for possible interactions.
Report prescription errors immediately to the pharmacist and follow company error-reporting and Quality Improvement Program procedures.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Assist the pharmacist with scheduling and maintaining workflow.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; report applicable shipment discrepancies or damaged goods.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist pharmacy leadership in maintaining relationships with local healthcare providers and community organizations through outreach and other growth activities.
Help maintain a stocked, clean, neat, and orderly Pharmacy Department.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy register operations.