Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Jackson, MS

16h

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to prepare participants to become certified pharmacy technicians and earn a nationally recognized, portable credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and registers. The position delivers customer service, supports prescription processing and dispensing, assists with pharmacy workflow and inventory, performs clerical and register duties, and may support clinical services and outreach to the local medical community. Technicians are expected to maintain required certification or registration, complete assigned training and continuing education, and maintain knowledge of healthcare and pharmacy developments.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy under supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
Enter patient and drug information; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company policies and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales, operate the assigned cash register, and collect and handle cash as required.
Engage customers and patients, answer questions, resolve issues, assist with locating products, and provide a positive customer experience.
Model and share customer service best practices and develop relationships with valuable customers.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens clinics and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already earned.
Attend requested training, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.