Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Maryland Heights, MD

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centered pharmacy, interacting with customers and developing patient relationships. The role assists pharmacists under direct supervision and in accordance with state and federal regulations and company policies. It uses pharmacy systems to obtain patient and drug information and process prescriptions, while supporting other Pharmacy Department duties. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to prepare participants to become certified pharmacy technicians and maintain the skills required in pharmacy care. Participants earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise obtained. The position also supports customer service, pharmacy operations, inventory management, clinical services, and relationships with local health care providers. It requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that may include evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy under supervision and in accordance with applicable laws, regulations, and company policies.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company procedures for pharmacy errors and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, answer questions, resolve issues, assist with product location, and deliver a positive customer experience.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset protection procedures and file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
Assist with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and health care organizations through provider outreach and other forums.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend requested training and obtain continuing education credits.
Maintain knowledge and skills in health care and pharmacy, including current developments.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy cash-register operations.