Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy technician knowledge and skills, support preparation for Pharmacy Technician Certification Board (PTCB) certification, and help maintain the skills required in pharmacy care. Walgreens will train applicants, whether new to pharmacy work or experienced. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists in pharmacy practice and other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy workflow and inventory, provides customer service, and helps deliver clinical services as required. The technician earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration; PTCB certification is otherwise a condition of promotion to senior technician.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision in pharmacy practice and other Pharmacy Department duties, in accordance with state, federal, and company requirements.
- Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
- When PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operation and cashiers in pharmacy cash-register operation.
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service practices.
- Develop strong relationships with valuable customers.
- Retrieve, count, and pour pharmaceutical drugs; verify the medication and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company procedures and the Quality Improvement Program.
- Follow the Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- As required, assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to healthcare providers and community organizations.
- Help keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
