Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Valrico, FL

6d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop the knowledge and skills needed to pursue Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care.

Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and delivers customer service while supporting pharmacy operations, inventory, clinical services, and pharmacy workflow. PTCB-certified technicians may also coach pharmacy technicians on pharmacy systems and cashiers on pharmacy registers.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
• Model customer service best practices and build relationships with valuable customers.
• Assist the pharmacist in pharmacy practice under supervision and comply with state, federal, and company policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
• Retrieve, count, and pour medications; verify that the medicine is correct and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately and follow company error-reporting and Quality Improvement Program procedures.
• Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Apply asset-protection procedures and file claims for shipment overages, shortages, order errors, and damaged prescription-drug merchandise.
• May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local medical professionals and organizations through provider outreach and detailing.
• Maintain the Pharmacy Department’s supplies, cleanliness, organization, and appearance.
• Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned tasks.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed