Pharmacy Technician

CVS Health•Highland Park, IL

2d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing compassionate service. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable legal, professional, and ethical requirements. After starting, they must complete the company training program and meet the registration, licensing, and certification requirements applicable under their state’s Board of Pharmacy; duties may be restricted until those requirements are met. Depending on state law and required training, technicians may also support immunizations and other patient health care services, such as point-of-care testing and offsite clinics. Technician immunizer duties can include preparing and administering vaccines, educating patients and referring vaccination questions to the pharmacist, monitoring and reporting adverse reactions, documenting patient information, and managing vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at the home store or other stores in the market as business needs require. This is a full-time position with anticipated weekly hours of 30. The listed base pay range is $17.00–$27.00 per hour; actual pay depends on factors including experience, education, and geography. Eligible benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training within the designated timeframe.
Demonstrate the ability to concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
Demonstrate customer service and teamwork skills, including recognizing patient reactions and responding appropriately.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematical reasoning for tasks such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging interactions and select an appropriate course of action.
Meet the role’s physical requirements, including occasional lifting or exertion of up to 20 pounds and frequent lifting or exertion of up to 10 pounds.
Have the ability to convey detailed spoken instructions accurately and receive detailed information orally.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntary offsite clinic staffing, where permitted by law and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status; support vaccine preparation and administration, educate patients and refer vaccination questions to the pharmacist, monitor and report adverse reactions, review and document patient information, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use math to support prescription filling, and respond appropriately to patient or colleague problems.
Perform the physical activities required for the role, including standing and remaining mobile for extended periods, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and visually inspecting small items.
Perform other tasks as directed by a Supervisor or Manager.