Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Cuyahoga Falls, OH

About The Position

Walgreens Pharmacy Technician and Pharmacy Technician Apprentice positions focus on patient-centered service and strong relationships with customers. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and prepare participants for Pharmacy Technician Certification Board (PTCB) certification. The program is designed to support career development and help technicians maintain the skills required in pharmacy care. Under the pharmacist’s direct supervision, the Pharmacy Technician assists in the practice of pharmacy in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy operations, and helps deliver a distinctive customer experience. A PTCB-certified technician may also coach pharmacy technicians and cashiers in pharmacy systems and register operations.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model customer-service best practices, build relationships with valuable customers, and provide assistance until customer needs are met.
Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company policies.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Register related sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription programs and perform assigned clerical duties.
Support pharmacy inventory management, including ordering, unpacking, checking, storing, and maintaining pharmaceutical shipments.
Use company asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and organizations through provider outreach and detailing.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Follow company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.