Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Torrance, CA

5d•$18 - $25

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices support pharmacists under direct supervision and in accordance with state and federal regulations and company policies. The role is patient-centric, involving customer interaction, prescription processing, pharmacy operations, and efforts to build strong patient relationships. Walgreens offers an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to prepare participants to become PTCB-certified Pharmacy Technicians. Technicians are expected to earn and maintain the required certification or registration, attend requested training, and maintain their pharmacy and healthcare knowledge. The position also includes customer service, prescription and claims processing, cash-register duties, inventory support, clerical work, and keeping the Pharmacy Department stocked, clean, and orderly. The actual compensation offered depends on factors such as geography, skills, education, and experience. The role remains open until filled.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
If PTCB-certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in operating pharmacy cash registers.
Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Model customer-service best practices and develop relationships with valuable customers.
Enter patient and drug information, retrieve, count and pour medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow pharmacy error and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable dispensing activities.
Register sales, collect and handle cash, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection procedures and file claims for shipment discrepancies or damaged goods involving prescription drugs.
May assist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing-education credits, and maintain current pharmacy and healthcare knowledge.