Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Green Valley, AZ

About The Position

Walgreens Pharmacy Technician Apprenticeship is an entry point to a healthcare career, offering an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to build foundational and advanced skills and prepare participants to earn Pharmacy Technician Certification Board (PTCB) certification. It is designed for people new to pharmacy work as well as experienced pharmacy technicians, and provides a nationally recognized, portable credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a positive, patient-centered customer experience. PTCB-certified technicians may also coach pharmacy technicians and cashiers in operating pharmacy systems and registers.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not already earned.
Must comply with state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve issues to support a positive customer experience.
Model customer service best practices, build relationships with valuable customers, and help customers locate over-the-counter products when possible.
Assist the pharmacist in pharmacy practice under supervision and comply with applicable laws, the Pharmacy Code of Conduct, company policies, and Good Faith Dispensing requirements.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow, and immediately report prescription errors to the pharmacist on duty.
Register sales, collect and handle cash, and operate an assigned cash register.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; report overages, shortages, order errors, and damaged prescription-drug goods as required.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and organizations through provider detailing and outreach.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy-register operations.