Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Chalmette, LA

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to prepare apprentices to become Pharmacy Technician Certification Board (PTCB) certified and develop the skills needed for pharmacy care. The role assists the pharmacist under direct supervision and in accordance with state and federal regulations, and uses pharmacy systems to obtain patient and drug information and process prescriptions.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Follow applicable state, federal, and company pharmacy policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them and offering assistance with products and services.
Resolve customer issues and answer questions to support a positive customer experience.
Model customer-service best practices and build relationships with valuable customers.
Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company policies.
Review and comply with the Walgreens Pharmacy Code of Conduct.
Enter patient and drug information into pharmacy systems and ensure it is entered correctly.
Fill prescriptions by retrieving, counting, and pouring medications; verify the medication and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims involving pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical professionals and health organizations through detailing and outreach.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete assignments as directed.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, obtain continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.