Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•University City, MO

15d•Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy skills and prepare participants to pursue Pharmacy Technician Certification Board (PTCB) certification and maintain the skills needed in pharmacy care. The training provides a nationally recognized, portable credential and an entry point to a healthcare career. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists in the practice of pharmacy and other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians in pharmacy-system operations and cashiers using pharmacy registers. The position models and delivers a distinctive customer experience while supporting pharmacy operations, inventory, clinical services, and professional development.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
If not certified, willingness to earn PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician.
Must follow state and federal regulations, company policies, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model and share customer-service best practices with team members and develop strong relationships with valuable customers.
Assist the pharmacist in the practice of pharmacy under supervision and in accordance with applicable regulations and company policy.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify medication accuracy, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company procedures and the Quality Improvement Program.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection techniques and file claims for Rx merchandise overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider outreach and detailing to healthcare providers and community groups.
Ensure the Pharmacy Department has adequate supplies and is clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.