Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Spring Hill, FL

20d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, with courses, learning activities, resources, and on-the-job experience designed to develop the knowledge and skills needed to become a certified pharmacy technician. The program supports progress toward Pharmacy Technician Certification Board (PTCB) certification and provides a nationally recognized, portable credential. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while providing a distinctive customer experience. Certified technicians may also assist with and coach pharmacy technicians and cashiers in pharmacy system and register operations.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and provide a distinctive and positive customer experience.
Demonstrate customer-service best practices and build relationships with valuable customers.
Assist the pharmacist with pharmacy practice and department duties in accordance with state, federal, and company policies.
Use pharmacy systems to enter and verify patient and drug information, retrieve and count medications, fill prescriptions, and check for potential interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on an assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection practices and file claims concerning pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and conduct provider outreach to health groups and care facilities.
Maintain the pharmacy department's supplies, cleanliness, order, and appearance.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assignments as directed.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already obtained.
Attend manager-requested training, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.
If PTCB certified, assist with and coach pharmacy technicians and cashiers in pharmacy systems and register operations.