Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Morristown, TN

17d•Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy technician skills and prepare participants to pursue Pharmacy Technician Certification Board (PTCB) certification and maintain the skills required in pharmacy care. The program is intended to provide an entry point to a healthcare career and a nationally recognized, portable credential. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the technician assists in pharmacy practice and other Pharmacy Department duties. The position uses pharmacy systems to obtain patient and drug information and process prescriptions. Certified technicians may also help coach pharmacy technicians and cashiers in pharmacy systems and register operations. The role includes customer service, prescription processing, clerical and cash-handling duties, inventory support, and assistance with clinical services and community outreach. The technician must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration. Otherwise, PTCB certification is required as a condition of promotion to senior technician. The role requires fluency in reading, writing, and speaking English (except in Puerto Rico), and willingness to work a flexible schedule that includes evening and weekend hours. Six months of retail experience is preferred.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required for promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist in pharmacy practice and Pharmacy Department duties under supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify medication accuracy, and check for possible interactions.
Assist pharmacists in scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow pharmacy error and Quality Improvement Program procedures.
Follow Good Faith Dispensing policies during applicable prescription-dispensing activities.
Register related sales, collect and handle cash, and operate assigned cash registers.
Engage customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
Model customer-service best practices and develop relationships with valuable customers.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription-drug merchandise.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups, retirement homes, nursing homes, and other forums.
Help keep the Pharmacy Department supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy register operations.