Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Pensacola, FL

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. It provides foundational and advanced learning and on-the-job experience toward becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician, a nationally recognized and portable credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and helps deliver a distinctive customer experience. A PTCB-certified technician may also assist with and coach pharmacy technicians and cashiers in pharmacy systems and register operations.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve questions and issues, and model customer-service best practices.
Build relationships with valuable customers and provide assistance locating over-the-counter products.
Assist the pharmacist in pharmacy practice under supervision and comply with applicable laws, company policy, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour medications, verify prescriptions, and check for possible drug interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow.
Report prescription errors immediately and follow error-reporting and Quality Improvement Program procedures.
Register sales, collect and handle cash, and process or resubmit manual third-party prescription claims in a timely manner.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; address shipment overages, shortages, errors, and damaged goods.
May assist with clinical services, including collecting and labeling patient blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and organizations through provider outreach and detailing.
Keep the Pharmacy Department stocked, clean, neat, and orderly, and maintain respectful relationships with coworkers.
Complete assigned special tasks and other duties.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, obtain continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.