Pharmacy Technician

CVS Health•Bay Village, OH

1d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards, while contributing to a safe, inclusive team culture. After starting, technicians must complete the company training program and satisfy the registration, licensing, and certification requirements applicable under their State Board of Pharmacy. A Pharmacy Manager may restrict duties until those requirements are complete. Depending on state law and required training or certification, technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician Immunizers complete additional licensure and training, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable State Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If the State Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the State Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the position.
Complete required training within the designated timeframe.
Demonstrate sustained attention and the ability to shift quickly between tasks to meet patient and business needs.
Communicate verbally and in writing with patients and colleagues; listen actively, understand others' points, ask appropriate questions, and avoid interrupting inappropriately.
Demonstrate customer service and team orientation, including a friendly approach and appropriate responses to patient reactions.
Apply basic mathematical reasoning to prescription quantities and related calculations.
Meet the physical demands of the job, including remaining mobile and upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects requiring negligible force.
Accurately express or exchange spoken instructions and receive detailed information through oral communication.
Attend scheduled shifts, including nights and weekends.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Create positive patient experiences by showing empathy and genuine care at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted by law and supported by required training and certification.
When serving as a Technician Immunizer, complete additional licensure and training requirements; prepare and administer vaccines; educate patients about the importance of vaccines and refer questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions and report events as required; review and collect patient information and maintain applicable documentation; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy to support patient safety.
Provide friendly customer service, recognize and respond appropriately to patients' reactions, and communicate effectively with patients and colleagues.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days' supply, and the number of bottles needed.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Perform other tasks as directed by a Supervisor or Manager.