Pharmacy Technician

CVS Health•Westminster, CO

6d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging team culture. After starting the role, technicians must complete the company’s training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Until those requirements are satisfied, the Pharmacy Manager may restrict certain duties. Depending on state law, training, and certification, technicians may also support health services such as immunizations, point-of-care testing, and offsite clinics. Where permitted, technician immunizers may prepare and administer vaccines and perform related patient education, documentation, supply management, and adverse-reaction response.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Meet applicable state-level registration, licensure, and national certification requirements.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate, shift quickly between tasks, and verify prescription information and labels accurately.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematics to solve dispensing-related problems, such as calculating tablet quantities and days’ supply.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the role’s physical demands, including extended standing or mobility, reaching, repetitive finger use, stooping, close visual acuity, and occasional lifting or exertion of up to 20 pounds.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off to ensure safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pickup, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted by law and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events as required by public health requirements.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy to support patient safety; assist patients and colleagues through clear communication, active listening, customer service, mathematical reasoning, and problem resolution.
Perform physical and other duties, including remaining mobile and upright for extended periods, handling and lifting items, reaching, repetitive finger movements, precise machine adjustments, stooping, and tasks directed by a supervisor or manager.