Pharmacy Technician

CVS Health • Lexington, VA

2d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians work as part of the pharmacy team, follow company procedures and best practices, communicate effectively, and contribute to a safe and inclusive environment. After starting, Technicians must complete the company’s training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted until those requirements are met.

The role may also include supporting immunizations where permitted by law and supported by the necessary training and certification. This can require additional licensure and training to obtain Technician Immunizer status. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work in the home store or other market locations as business needs require. This is a part-time position with 25 anticipated weekly hours. All shifts are flexible; stated availability is Monday through Friday, 9 a.m.–8 p.m., and Saturday and Sunday, 10 a.m.–6 p.m. Every other weekend is required.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws, including age, education, licensure, and certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Attend regularly and predictably, including nights and weekends.
• Concentrate over time and pivot between tasks to meet patient and business needs.
• Confirm prescription information and label accuracy.
• Demonstrate customer service, teamwork, and the ability to respond appropriately to patients’ reactions.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use math to determine quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the role’s physical demands, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work. Occasionally lift or exert up to 20 pounds and frequently up to 10 pounds.
• Accurately convey and receive detailed spoken instructions.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support pharmacists and patient health.
• Follow workflow procedures at production, pick-up, drive-thru, and drop-off stations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients in person and over the phone, and resolve or escalate patient problems.
• Offer immunizations and other services where permitted, and refer vaccination questions to the Pharmacist-on-duty.
• Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Follow applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures.
• Protect patient safety, privacy, and security, and comply with controlled-substance dispensing and recordkeeping requirements.
• Complete required company training and applicable registration, licensing, and certification requirements.
• Where permitted and appropriately trained, support immunizations by preparing and administering vaccines, educating patients, monitoring and responding to adverse reactions, reporting events, collecting and documenting patient information, and managing vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and work at other market stores as needed.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being; availability depends on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED