Pharmacy Technician

ONE Health Ohio•Youngstown, OH

About The Position

The Pharmacy Technician supports pharmacy operations and customer service by expediting prescription processing and maintaining non-prescription aspects of the pharmacy department. The technician performs duties under the direct supervision of the pharmacist on duty, who works in close proximity and verifies and documents the technician’s work. The role focuses on initiating preparatory steps so the pharmacist can fill prescriptions and on distributing prescriptions to patients after the pharmacist has completed required dispensing duties. Certified Pharmacy Technician (CPhT) certification through PTCB is required.

Requirements

Certified Pharmacy Technician (CPhT) certification through PTCB is required.
Perform technician duties under the direct supervision of the pharmacist on duty.

Responsibilities

Receive new prescriptions and verify the patient’s name, address, and birth date, and verify the prescriber’s name when illegible.
Obtain the drug name or prescription number for refill requests.
Enter information into the computer to process new and refill prescriptions and electronic third-party insurance claims.
Retrieve medications from stock, scan stock bottles to confirm the medication, and print prescription labels.
Count tablets or capsules or measure liquids in the appropriate quantities; place medications in containers and affix prescription and auxiliary labels.
Assist the pharmacist with preparing and reconstituting medications.
Answer telephone calls and direct calls to the pharmacist when appropriate, including calls about new prescriptions, medical questions, and judgmental decisions.
Assist customers picking up prescriptions by providing the prescription and processing the cash-register transaction for new and refill prescriptions.
Complete and process third-party documents and organize and file new prescriptions and patient profiles.
Restock and reorder supplies, including vials, bags, printer labels, and paper.
Receive drug orders from wholesalers; sticker items and restock shelves; reconcile shipments against orders and invoices; report shortages to wholesalers for credit and backorders to the pharmacist according to department policy.
Clean pharmacy shelves and work areas and maintain satisfactory cleanliness.
Monitor inventory shelf life, remove expired or nearly expired items, catalog expired items, and return items to the appropriate company for credit.
Assist the pharmacist with reordering items, ordering new items, and addressing shorted or backordered items; communicate item availability to the pharmacist and/or customers when necessary.
Communicate by telephone with support companies, including third-party insurance companies, wholesalers, and software and hardware vendors.
Communicate with the pharmacy manager about department progress and policies and consult regularly with the pharmacy manager or staff pharmacist to expedite prescription processing.
Maintain customer relations, company loyalty, a positive attitude, and professionalism in dress, appearance, and grooming; follow company cash-register policies and daily housekeeping, cleanliness, and sanitation programs.