Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Dallas, TX

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centered pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an ASHP- and Department of Labor-recognized “earn while you learn” training program intended to help apprentices build the knowledge and on-the-job skills needed to pursue Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy operations, processes prescriptions using pharmacy systems, and provides customer service. Duties may include entering patient and drug information, filling prescriptions, supporting pharmacists and pharmacy workflows, handling sales and claims, assisting with inventory, and supporting clinical services. PTCB-certified technicians may also coach pharmacy technicians and cashiers in pharmacy-system and register operations.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not already earned.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, answer questions, resolve issues, and provide a positive customer experience.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
Under pharmacist supervision, enter patient and drug information, retrieve and count medications, fill prescriptions, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company policies and procedures, including the Quality Improvement Program and Good Faith Dispensing policy.
Register sales on an assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset protection procedures and file claims for Rx merchandise overages, shortages, order errors, and damaged goods.
May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and other activities.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Follow company policies and procedures, maintain respectful relationships with coworkers, and complete assigned tasks and special assignments.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend requested training and obtain continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current developments.