Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Fullerton, CA

6d•$18 - $25

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. The role assists pharmacists under direct supervision and in accordance with state and federal regulations and company policies. It includes using pharmacy systems to obtain patient and drug information and process prescriptions, supporting pharmacy operations, and delivering a positive customer experience. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. Training is designed to build foundational and advanced pharmacy knowledge, skills, and on-the-job experience, and to guide participants toward Pharmacy Technician Certification Board (PTCB) certification. Technicians must earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements; PTCB certification is a condition of promotion to senior technician if not already earned. The position may also support clinical services, inventory management, prescription claims, pharmacy workflow, and relationships with local healthcare providers. The role requires fluency in English and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements; PTCB certification is required for promotion to senior technician if not already held.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist and coach pharmacy technicians and cashiers in operating pharmacy systems and registers.
Engage customers and patients, greet them, offer assistance, resolve issues, answer questions, and develop relationships with valuable customers.
Model customer-service best practices, including courtesy, proactive assistance, identifying customer needs, and helping customers until satisfied.
Enter and verify patient and drug information, retrieve, count, and pour medications, check prescriptions for accuracy and possible interactions, and help pharmacists maintain workflow.
Report prescription errors immediately to the pharmacist and follow company error-reporting and Quality Improvement Program procedures.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register sales on an assigned cash register, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for overages, shortages, order errors, or damaged prescription-drug goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and health groups through provider outreach and detailing.
Maintain the Pharmacy Department's supplies, cleanliness, and orderly appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification and/or required state certification or registration; attend requested training, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.