About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. The role provides an entry point into health care through Walgreens’ earn-while-you-learn Pharmacy Technician Training Program, recognized by ASHP and the Department of Labor. Training is intended to build foundational and advanced knowledge, skills, and on-the-job experience toward Pharmacy Technician Certification Board (PTCB) certification and a nationally recognized, portable credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacists and pharmacy operations, and provides a distinctive customer experience. The position may also support inventory, clinical services, community outreach, and pharmacy department upkeep.

Requirements

  • Fluent in reading, writing, and speaking English, except in Puerto Rico.
  • Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

  • Six months of experience in a retail environment.
  • Prior work experience with Walgreens.
  • Good math skills, including the ability to count, measure, and weigh medications accurately.
  • Good computer skills.
  • Knowledge of store inventory control.
  • PTCB certification.

Responsibilities

  • Assist the pharmacist in pharmacy practice and other Pharmacy Department duties in accordance with state and federal regulations and Company policies and procedures.
  • Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
  • Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
  • Assist pharmacists with scheduling and maintaining workflow.
  • Report prescription errors immediately to the pharmacist on duty and follow company policies and the Quality Improvement Program.
  • Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
  • Register sales on the assigned cash register and collect and handle cash as required.
  • Help customers locate over-the-counter products when possible.
  • Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
  • Correct and resubmit manual claims for third-party prescription services promptly and efficiently, and perform assigned clerical duties.
  • Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
  • Use company asset protection techniques and file claims concerning pharmaceutical shipment overages, shortages, order errors, or damaged goods.
  • May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
  • Assist the Pharmacy Manager and Staff Pharmacist with relationships and outreach to the local medical community and other health-related groups and facilities.
  • Help maintain the Pharmacy Department’s supplies, cleanliness, neatness, and orderly appearance.
  • Comply with company policies and procedures and maintain respectful relationships with coworkers.
  • Complete special assignments and other tasks as assigned.
  • Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
  • Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in health care and pharmacy.
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