Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Jupiter, FL

16h

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, foundational and advanced knowledge, and on-the-job experience to help participants work toward Pharmacy Technician Certification Board (PTCB) certification and a nationally recognized, portable credential. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists in pharmacy practice and department operations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports customer service, and contributes to inventory management, clinical services, pharmacy workflow, and department upkeep. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and registers. The position requires English fluency and willingness to work a flexible schedule, including evenings and weekends. Walgreens prefers six months of retail experience and notes additional preferred qualifications including prior Walgreens experience, math and computer skills, knowledge of inventory control, and PTCB certification. The role remains open until filled. Compensation depends on factors including geography, skills, education, and experience. Walgreens is an equal opportunity employer, including disability and veterans, and will consider qualified applicants with arrest and conviction records.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.
Comply with applicable state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in pharmacy practice and other Pharmacy Department duties under supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and comply with pharmacy error and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales, collect and handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription-service claims promptly and perform assigned clerical duties.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; document claims for shipment overages, shortages, order errors, and damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local healthcare providers and organizations through medical-provider outreach and detailing.
Maintain the Pharmacy Department’s supplies, cleanliness, order, and appearance.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments as directed.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
Deliver a positive customer experience by greeting and assisting customers and patients, resolving issues, answering questions, and demonstrating customer-service best practices.
Develop relationships with valuable customers.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy-register operations.