Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Lorain, OH

13d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides foundational and advanced instruction, learning activities, resources, and on-the-job experience to help apprentices work toward Pharmacy Technician Certification Board (PTCB) certification and develop the skills needed for pharmacy care. Technicians work under a pharmacist’s direct supervision and in accordance with state and federal regulations and company policies. They use pharmacy systems to obtain patient and drug information and process prescriptions, and they assist the pharmacist with pharmacy operations and other department duties. Certified technicians may also coach pharmacy technicians and cashiers in pharmacy systems and register operation. The role includes customer service, prescription processing, clerical and inventory work, and support for clinical services. The position requires fluent English and a flexible schedule that may include evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not already earned.
Follow applicable state and federal regulations, company policies, the Pharmacy Code of Conduct, and Good Faith Dispensing procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior Walgreens work experience is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, answering questions, and resolving issues to support a positive customer experience.
Model customer-service best practices, build relationships with valuable customers, and offer proactive assistance with products and services.
Assist the pharmacist in the practice of pharmacy under supervision and in accordance with state, federal, and company requirements.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection procedures and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and healthcare organizations through outreach and provider detailing.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.