Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Germantown, MD

17d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, with courses, learning activities, resources, and on-the-job experience intended to develop the knowledge and skills needed to become a certified pharmacy technician. The program supports progress toward Pharmacy Technician Certification Board (PTCB) certification and a portable, nationally recognized credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports a positive customer experience, and helps maintain pharmacy operations, inventory, and workflow. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in the operation of pharmacy systems and cash registers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Ability to work under the pharmacist’s supervision and follow state, federal, and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions to support a positive customer experience.
Model customer-service best practices, build relationships with valuable customers, and support coworkers in delivering a distinctive customer experience.
Assist the pharmacist in pharmacy practice under supervision and in compliance with state, federal, and company requirements.
Use pharmacy systems to enter and verify patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and organizations through provider outreach and detailing.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician when applicable.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.