Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Cedar Rapids, IA

18h • Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced skills and prepare apprentices to become PTCB-certified pharmacy technicians, with a nationally recognized, portable credential.

Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists in the practice of pharmacy and other Pharmacy Department duties. The role uses pharmacy systems to retrieve patient and drug information and process prescriptions. Technicians deliver customer service, support pharmacy operations, and may assist with clinical services. PTCB-certified technicians may also coach pharmacy technicians and cashiers in the operation of pharmacy systems and pharmacy cash registers.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
• Work under pharmacist supervision and comply with applicable state, federal, and company policies and procedures.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Engage customers and patients by greeting them, offering assistance, answering questions, and resolving issues to support a positive customer experience.
• Model and share customer-service practices with team members and develop relationships with valuable customers.
• Assist the pharmacist in the practice of pharmacy in accordance with state, federal, and company requirements; review and comply with the Walgreen Co. Pharmacy Code of Conduct.
• Use pharmacy systems to enter and verify patient and drug information, retrieve and count medications, fill prescriptions, check medicine accuracy, and identify possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program policies.
• Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Register sales on the assigned cash register and collect and handle cash as required.
• Assist customers in locating over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use company asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
• May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
• Keep the Pharmacy Department stocked, clean, neat, and orderly.
• Follow company policies and procedures, maintain respectful coworker relationships, and complete assigned special tasks.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend manager-requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed