Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Twinsburg, OH

About The Position

Walgreens Pharmacy Technician and Pharmacy Technician Apprentice roles focus on patient-centered pharmacy services, customer interaction, and developing strong patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy knowledge and skills, prepare participants for PTCB certification, and support career advancement with a nationally recognized, portable credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive customer experience. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in pharmacy system and register operations.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients by greeting them, offering assistance, answering questions, and resolving issues.
Model customer service best practices and build relationships with valuable customers.
Assist the pharmacist with pharmacy practice and other department duties in accordance with applicable regulations and company policies.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company error-handling and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription-drug goods.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and community organizations through provider outreach and detailing.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Follow company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, earn continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.