Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The role assists the pharmacist under direct supervision and in accordance with state and federal regulations and company policies. It uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports other Pharmacy Department duties. Walgreens offers an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience intended to build foundational and advanced pharmacy technician skills and help participants work toward PTCB certification and the credentials needed to advance in the field. The position includes customer service, prescription processing, pharmacy operations, inventory and clerical support, and participation in clinical services as required. Technicians are expected to maintain required certification or registration, attend requested training, and keep their healthcare and pharmacy knowledge current.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist, under direct supervision, with the practice of pharmacy and other Pharmacy Department duties in accordance with regulations and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions.
- Engage customers and patients, answer questions, resolve issues, and provide a positive customer experience.
- Model and share customer service practices with team members and develop relationships with valuable customers.
- Enter patient and drug information accurately, retrieve, count and pour medications, verify medicines, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset protection procedures and file claims for shipment discrepancies or damaged prescription drugs.
- As needed, assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical professionals and health organizations through provider detailing and outreach.
- Maintain the Pharmacy Department's supplies, cleanliness, orderliness, and appearance.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise earn PTCB certification as a condition of promotion to senior technician.
- Attend manager-requested training, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
