Pharmacy Technician

CVS Health•University Heights, OH

17h•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often a first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while delivering caring, personalized service. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. Technicians must complete a company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Until those requirements are satisfied, the Pharmacy Manager may restrict duties. Depending on applicable law and training, technicians may provide additional patient services, including immunizations, point-of-care testing, and staffing offsite clinics. Where permitted, a Technician Immunizer may prepare and administer vaccines and perform related patient education, documentation, monitoring, and supply-management duties. This is a full-time role with 40 anticipated weekly hours. The stated pay range is $17.00 per hour. Eligible full-time colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including any age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training within the designated timeframe.
Meet state-level licensure and national certification requirements applicable to the location.
Demonstrate attention to detail and the ability to confirm prescription information and label accuracy.
Demonstrate customer service, teamwork, verbal and written communication, active listening, mathematical reasoning, and problem-resolution skills.
Meet the role’s physical demands, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precision machine adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, when permitted by law and supported by required training and certification.
When permitted and qualified as a Technician Immunizer, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect, review, track, and document patient information; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Concentrate on tasks, transition between tasks as patient and business needs change, and verify prescription information and label accuracy.
Communicate and listen effectively with patients and colleagues; provide friendly assistance and respond appropriately to patients’ reactions.
Use mathematics to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill prescriptions.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Perform other tasks as directed by a Supervisor or Manager.