Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Long Branch, NJ

About The Position

Walgreens Pharmacy Technician and Pharmacy Technician Apprentice positions focus on patient-centered service, customer relationships, and career development. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, designed to prepare employees for Pharmacy Technician Certification Board (PTCB) certification and provide foundational and advanced pharmacy knowledge, skills, and on-the-job experience. The program offers a nationally recognized, portable credential. The role assists the pharmacist under direct supervision and in accordance with state and federal regulations and company policies. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions, while supporting pharmacy operations and delivering a distinctive customer experience. PTCB-certified technicians may also assist with coaching technicians and cashiers in pharmacy systems and register operations.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in pharmacy practice under direct supervision and in accordance with state, federal, and company requirements.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications, verify prescriptions, and check for possible drug interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company error-handling and Quality Improvement Program procedures.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
Answer telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Follow asset-protection procedures and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and organizations through outreach and provider detailing.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Follow company policies, maintain respectful coworker relationships, and complete assigned tasks and special assignments.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; certification is required for promotion to senior technician when otherwise applicable.
Attend requested training, earn continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.
Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Develop strong relationships with valuable customers.
If PTCB certified, assist with and coach pharmacy technicians and cashiers in the operation of pharmacy systems and pharmacy cash registers.