Pharmacy Technician, Call-Center (11:30AM - 8PM, EST)

AnewHealth•NJ - Remote, NJ

3d•Remote

About The Position

Under direct supervision, performs activities associated with drug distribution, ordering and control for medication dispensing. Direction and guidance are performed by a manager/supervisor, Pharmacist, or higher-level Pharmacy Technician. This position acts as a liaison between customers and their providers and the pharmacy, receiving and triaging incoming phone calls and messages to answer questions, fill prescription orders or handle other requests to ensure that clients have a positive experience. It also involves establishing and maintaining patient profiles, including lists of medications taken by individual patients, and using advanced proprietary software to document medication care plans. The role requires using pharmaceutical technician expertise to ensure compliance, efficiency, and quality of operations, and participating in company quality initiatives, recognizing opportunities for improvements and reporting quality assurance issues. Securing information in accordance with privacy and security guidelines is also a key function.

Requirements

HS diploma or equivalent required.
Active license in the state residing and must obtain NJ license within 60 days of hire.
Minimum of 2 year pharmacy technician experience preferably in a healthcare setting.
Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.
Excellent communication skills, both verbal and written.
Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.
Must have a strong patient centered focus.
Excellent communication skills, especially via phone.
Understanding of clinical terms and impacts.
Able to multi-task and handle multiple priorities without sacrificing quality.
Detail oriented and organized.
Strong data entry capability.

Nice To Haves

CPhT preferred

Responsibilities

Assists in entering minor edits to record correct dispensing quantity and manufacturer NDC used to dispense prescription order.
Uses pharmacy software to check and/record data about prescriptions.
Acts as a liaison between our customers and their providers and our pharmacy, receives and triages incoming phone calls and messages to answer questions, fill prescription orders or handle other requests to ensure that clients have a positive experience.
Establishes and maintains patient profiles, including lists of medications taken by individual patients, and uses our advanced proprietary software system to document medication care plans.
Uses pharmaceutical technician expertise to ensure compliance, efficiency, and quality of operations.
Participates in company quality initiatives, recognizing opportunities for improvements and reporting quality assurance issues.
Secures information in accordance with the privacy and security guidelines of the Company and applicable regulations such as HIPAA.