Pharmacy Technician

District Council of Madison Inc., Society of St. Vincent de Paul•Madison, WI

just now•$22 - $25•Onsite

About The Position

The Pharmacy Technician plays a critical operational role in supporting the day-to-day functions of the charitable pharmacy by performing technical, administrative, and client-facing duties under the directions of a licensed Pharmacist. This position is responsible for prescription processing support, eligibility documentation, billing and data entry, inventory assistance, phone and client intake support, and coordination with volunteer pharmacy staff. This role requires consistent attention to detail, adherence to established pharmacy procedures, and effective communication with clients, volunteers, and staff. While the Pharmacy Technician may provide task guidance and training to support volunteers, this position does not carry supervisory authority and does not exercise independent judgment on professional matters. Work is performed within clearly defined policies, procedures, and legal/regulatory requirements. This position is essential to maintaining efficient pharmacy operations, supporting vulnerable populations, and ensuring compliance with pharmacy regulations, safeguarding standards, and organizational policies. This role requires the ability to communicate effectively with patients to ensure safe, accurate, and culturally responsive care.

Requirements

Must be at least 18 years old
High School Diploma or equivalent (GED)
Registered as a pharmacy technician in good standing with the State of Wisconsin or able to become registered.
Superior interpersonal and customer service skills and experience
Experience with data entry, processing prescriptions, eligibility paperwork, and pharmacy systems
Strong organizational, interpersonal, written and oral skills.
Strong attention to detail and accuracy
Strong pharmaceutical math skills (calculations)
Ability to work effectively with diverse populations in a faith-based setting.
Demonstrate the implementation of best practices as required by the SVdP Safeguarding policy when interacting with children and vulnerable adults.
For the safety of the clients SVdP serves and as per the Safeguarding Policy, this position requires the successful completion of a criminal background check.
Knowledge of pharmacy products, services, and operations.
Knowledge of computer and technology systems that drive pharmacy operations.
Knowledge of pharmacy inventory control
Interpersonal relations and service skills to work with and serve a wide-range of people and patients.
Planning and organizing skills, including prioritizing, multitasking and time management skills, to handle multiple tasks at once and work in a pharmacy.
Ability to learn, retain and apply new information with proper training.
Ethics to behave appropriately and morally in dispensing prescriptions and in the treatment of others.
Adaptable, motivated, and dependable to provide quality service across all situations.
Ability to function and communicate effectively with various levels of employees and management.
Ability to prioritize and make prudent decisions based on information provided.
Ability to bend, and/or carry items up to approximately 35 lbs.
Ability to stoop, bend, reach, grasp, and perform repetitive motions.
Ability to walk, stand, for extended periods of time.
Adequate hearing, vision, and verbal communication ability to perform job duties.
Ability to understand, remember, and follow written and verbal instructions
Ability to organize and prioritize assigned tasks and manage routine workflow
Ability to apply common sense and sound judgment in performing job duties
Ability to communicate clearly and professionally in person and by telephone
Ability to complete routine documentation accurately
Ability to maintain focus and accuracy in a fast-paced, service-oriented environment

Nice To Haves

Have or be able to obtain and maintain active Certified Pharmacy Technician (CPhT) certification through PTCB or equivalent
Minimum of one (1) year of relevant pharmacy experience in a social service setting
Experience in a community, nonprofit, or charitable pharmacy setting
Knowledge of pharmacy systems (e.g. PioneerRx, etc.)
Pharmacy experience in a community or outpatient setting (min. 2 years) including prescription filling and ordering, general pharmacy operations, inventory control, as well as software and technology systems.
Experience working with or supporting volunteers
Must develop good working knowledge of patient assistance programs and the pharmacy vendors, and the Wisconsin Forward Health Portal within the first 6 months of the role.

Responsibilities

Support pharmacists and pharmacy staff with prescription workflow activities, including data entry, processing prescriptions and may assist with verification, and documentation.
Support completing eligibility paperwork accurately and in a timely manner to support client access to pharmacy services.
Assist with answering incoming phone calls, taking messages, and assist clients with routine inquiries while escalating complex issues appropriately.
Provide direct support to Spanish-speaking patients, ensuring understanding of medication usage and pharmacy services
Assist with medication processing tasks as permitted by law and organizational policy.
Maintain accurate records in the pharmacy systems and files, as appropriate
Assist with coordinating, orientating, and providing on-the-job guidance to volunteers.
Serve as back-up point of contact for volunteer scheduling and workflow questions.
Identify training needs and communicate concerns to the Pharmacist.
Assist with maintaining an organized, clean, and functional pharmacy workspace.
Support inventory organization and supply management.
Report on maintenance, safety, or equipment issues to leadership (Sr. Director of Client Services).
Participate in upkeep activities to ensure a safe and efficient work environment.
Adhere to safeguarding, HIPAA, confidentiality, and pharmacy regulatory requirements.
Complete required training, background checks, and ongoing compliance activities.
Support inclusive, respectful interactions with clients, volunteers, and staff.
Assist with pre-eligibility phone calls (or in person visit) as interviews to collect patient information as needed
Perform other related duties as assigned