Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Decatur, IL

23d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices provide patient-centered pharmacy service, interact with customers, and build patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers foundational and advanced instruction, learning activities, resources, and on-the-job experience to prepare apprentices to become certified pharmacy technicians and earn a portable credential. Technicians work under a pharmacist’s direct supervision and assist with pharmacy practice and other Pharmacy Department duties in accordance with applicable regulations and company policies. They use pharmacy systems to obtain patient and drug information and process prescriptions, and help deliver a distinctive customer experience. The role includes customer service, prescription processing, register and cash handling, workflow support, inventory activities, clerical tasks, and assistance with clinical services as required. Technicians are expected to complete the designated training and maintain PTCB certification or applicable state certification/registration. The role may also involve outreach to local healthcare providers and maintaining the Pharmacy Department’s condition and supplies.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Must comply with applicable state and federal regulations and company policies while assisting the pharmacist under direct supervision.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist under direct supervision in pharmacy practice and other Pharmacy Department duties, in accordance with state and federal regulations and company policies.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Engage customers and patients, offer assistance, resolve issues, answer questions, and provide helpful service throughout the customer experience.
Share customer-service best practices with team members and develop relationships with valuable customers.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing requirements during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection practices and file claims for Rx merchandise overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist pharmacy leadership in maintaining relationships with local medical professionals and conducting outreach to healthcare groups and care facilities.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements; PTCB certification is required for promotion to senior technician if not already earned.
Attend training requested by the Manager, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.