Pharmacy Technician - Care Team

HarmonyCares • ,

1d

About The Position

The Pharmacy Technician – Care Team supports patient care for HarmonyCares patients through centralized coordination with care team pharmacists. The role supports optimized medication management and patient-care service workflows, helping maintain high patient and care-team satisfaction through exceptional customer service.

The technician works as part of an interdisciplinary team, reviews and enters patient information, coordinates communications and follow-up, supports medication-related care and patient assistance programs, and maintains accurate documentation. The position also helps improve pharmacy service workflows, track metrics, and support clinical and operational projects.

Requirements

• Active Certified Pharmacy Technician (CPhT).
• Current and unrestricted pharmacy license, or required training/certification per state guidelines.
• Three years of experience in a pharmacy technician role.
• Excellent written and verbal communication skills and ability to develop effective communication with all levels of staff.
• Ability to read, write, perform mathematics, multitask, and work well in a stressful environment.
• Ability to work independently with minimal supervision.
• Strong interpersonal, analytical, and problem-solving skills.

Nice To Haves

• Proficiency with Microsoft Office, including Word and Excel.
• Experience working with pharmacy technician protocols.
• Experience with an EMR or pharmacy system.

Responsibilities

• Perform as a dependable member of an interdisciplinary team.
• Accurately enter information into the EMR and review patient records and other available information to identify and help resolve potential discrepancies.
• Manage correspondence with providers, intake patient laboratory results, and monitor patient appointments and follow-up.
• Collaborate with interdisciplinary team members on medication-related issues.
• Communicate with patients by phone or EMR portal about medication needs and pharmacist-plan coordination.
• Provide patient education on medication interactions, diet instructions, and adverse reactions related to medication management.
• Determine and support patient enrollment in medication patient assistance programs.
• Support pharmacists with administrative tasks.
• Identify and escalate medication issues that fall outside established protocols.
• Communicate effectively with patients, providers, staff members, service teammates, and pharmacies.
• Optimize care-team pharmacy workflows and processes to improve efficiency and outcomes.
• Maintain and follow established policies and procedures related to care-team pharmacy services.
• Maintain accurate and appropriate documentation in the EMR.
• Assist with report development and tracking service metrics.
• Assist the service, clinical team, regional chief medical officer, and operations partners with ad hoc projects and responsibilities.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k) with company match
• Tuition reimbursement
• Professional license and certification reimbursement
• Paid time off
• Paid holidays
• Paid volunteer time
• Paid orientation and training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed