Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Port Chester, NY

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-focused pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, with courses, learning activities, resources, and on-the-job experience intended to prepare apprentices to become certified pharmacy technicians. The program supports candidates in pursuing Pharmacy Technician Certification Board (PTCB) certification and developing skills for a career in pharmacy care. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy practice and department operations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while providing a distinctive customer experience. A PTCB-certified technician may also assist with coaching pharmacy technicians and cashiers on pharmacy systems and registers. The position requires English fluency and willingness to work a flexible schedule, including evenings and weekends. Walgreens prefers six months of retail experience and may consider prior Walgreens experience, math and computer skills, inventory-control knowledge, and PTCB certification. Compensation depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already earned.
Work under pharmacist supervision and comply with applicable state and federal regulations and company policies.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer help with products and services, resolve issues, answer questions, and build relationships with valuable customers.
Model and share customer-service best practices, including courteous interactions, proactively identifying needs, and assisting customers until their needs are satisfied.
Assist the pharmacist under supervision and in accordance with state, federal, and company policies; comply with the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medication and check for possible interactions.
Assist pharmacists in scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company procedures and the Quality Improvement Program.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection procedures and file claims for Rx merchandise overages, shortages, order errors, or damaged goods.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and community organizations through provider outreach and other growth activities.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned special tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, obtain continuing-education credits, and maintain knowledge and skills in healthcare and pharmacy.