Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The role assists the pharmacist under direct supervision and in accordance with state and federal regulations and company policies. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions, while helping provide a distinctive customer experience. Walgreens offers an earn-while-you-learn Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy knowledge and prepare participants for Pharmacy Technician Certification Board (PTCB) certification. Technicians earn and maintain certification through the designated program and/or state-required certification or registration. The position also supports pharmacy operations, prescription processing, workflow, inventory, customer service, and other duties assigned by pharmacy leadership. Compensation depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role remains open until filled.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
- If PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.
- Greet customers and patients, offer help with products and services, resolve issues, answer questions, and develop relationships with valuable customers.
- Model customer-service best practices, including courtesy, proactive assistance, identifying needs, and supporting customers until satisfied.
- Enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify the medicine, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately to the pharmacist on duty and follow company procedures and the Quality Improvement Program.
- Follow the Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Register sales on an assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
- May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local healthcare providers and community organizations through provider outreach and related activities.
- Maintain the Pharmacy Department’s supplies, cleanliness, and orderly appearance.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the manager, earn continuing-education credits, and maintain knowledge and skills in healthcare and pharmacy.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
