Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Coal Mountain, GA

2d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens offers an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy technician skills and guide apprentices toward Pharmacy Technician Certification Board (PTCB) certification. Walgreens provides training for both people new to pharmacy work and experienced pharmacy technicians. Under the pharmacist's direct supervision, the Pharmacy Technician assists with the practice of pharmacy and other Pharmacy Department duties in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive customer experience. Technicians earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is otherwise required for promotion to senior technician.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist and coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers.
Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and build relationships with valuable customers.
Model customer service best practices and Walgreens service traits, including proactive assistance and helping customers until their needs are satisfied.
Follow state, federal, and company pharmacy policies and the Walgreen Co. Pharmacy Code of Conduct.
Enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring drugs, verifying medications, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting policies and the Quality Improvement Program.
Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and facilities.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy, including current developments.