Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Davie, FL

8d•Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The apprenticeship is an “earn while you learn” training program recognized by ASHP and the Department of Labor. It provides foundational and advanced pharmacy knowledge, learning activities, resources, and on-the-job experience to prepare participants to become Pharmacy Technician Certification Board (PTCB) certified and to maintain the skills needed in pharmacy care. The program offers an entry point to a healthcare career and a nationally recognized, portable credential. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the technician assists in the practice of pharmacy and other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports customer service, prescription processing, workflow, inventory, clerical tasks, and pharmacy operations. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in pharmacy systems and register operation.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already earned.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
Develop strong relationships with valuable customers.
Assist the pharmacist in the practice of pharmacy under supervision and in accordance with state, federal, and company policies; comply with the Walgreens Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply company asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
Maintain adequate pharmacy supplies and keep the Pharmacy Department clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy developments.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy cash-register operation.