Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Milford, CT

22h

About The Position

Walgreens Pharmacy Technician and Pharmacy Technician Apprentice roles focus on patient-centered service, customer interaction, and developing strong patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, with courses, learning activities, resources, and on-the-job experience intended to prepare apprentices to become certified pharmacy technicians. The program supports candidates in working toward Pharmacy Technician Certification Board (PTCB) certification and provides a nationally recognized credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions; supports prescription filling and workflow; provides customer service; handles assigned sales and clerical work; and assists with inventory management and clinical services as needed. PTCB-certified technicians may also coach pharmacy technicians and cashiers in pharmacy systems and register operations. The position requires English fluency in reading, writing, and speaking, except in Puerto Rico, and willingness to work a flexible schedule that may include evenings and weekends. The role includes training and continuing education. Compensation depends on factors including geography, skills and abilities, education, and experience; the role remains open until filled.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.
Follow applicable state and federal regulations, the Walgreen Co. Pharmacy Code of Conduct, Good Faith Dispensing policy, and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients, greet them, offer assistance, resolve customer issues, answer questions, and provide a positive customer experience.
Model customer-service best practices, develop relationships with valuable customers, and proactively identify and address customer needs.
Assist the pharmacist in pharmacy practice under supervision and in accordance with applicable regulations and company policies.
Use pharmacy systems to enter patient and drug information, ensure accuracy, process prescriptions, retrieve and count medications, and check for possible drug interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-handling and Quality Improvement Program policies.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register assigned sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription services and perform clerical duties assigned by the Pharmacy Manager.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
When needed, assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with the local medical community through provider outreach and engagement with health groups, retirement homes, nursing homes, and other forums.
Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy developments.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy register operations.