Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Lewisville, TX

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. It provides foundational and advanced pharmacy knowledge, learning activities, resources, and on-the-job experience intended to prepare participants for Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the technician assists with pharmacy operations, uses pharmacy systems to obtain patient and drug information and process prescriptions, and contributes to customer service, inventory management, clinical services, and other Pharmacy Department duties. Technicians earn and maintain PTCB certification through the designated training program and/or state-required certification or registration. The role requires fluency in reading, writing, and speaking English (except in Puerto Rico) and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already attained.
Follow state and federal regulations and company pharmacy policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist in the practice of pharmacy under supervision and in accordance with applicable laws and company policies.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow pharmacy error and Quality Improvement Program procedures, including Good Faith Dispensing requirements.
Register sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, answer questions, resolve issues, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; report overages, shortages, order errors, and damaged goods as applicable.
Assist with clinical services, including collecting and properly labeling patient blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local healthcare providers and community organizations through outreach and medical provider detailing.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, acquire continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.
If PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.