Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technician and Pharmacy Technician Apprentice positions focus on patient-centered service, customer interaction, and building strong patient relationships. Walgreens offers an earn-while-you-learn training program recognized by ASHP and the Department of Labor, designed to provide foundational and advanced pharmacy knowledge, skills, and on-the-job experience. The program guides participants toward Pharmacy Technician Certification Board (PTCB) certification and supports the skills needed for a career in pharmacy care. Under a pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy practice and department operations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacists and pharmacy workflow, and delivers a positive customer experience. Technicians also perform assigned customer service, clerical, cash handling, inventory, and maintenance tasks. Training and continuing education are required to earn and maintain applicable certification or registration.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
- If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in use of pharmacy cash registers.
- Engage customers and patients, offer assistance with products and services, resolve issues, answer questions, and help provide a positive customer experience.
- Model customer service best practices, build relationships with valuable customers, and proactively identify and address customer needs.
- Enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medicines, and check for possible interactions.
- Assist pharmacists in scheduling and maintaining workflow.
- Report prescription errors immediately to the pharmacist on duty and follow pharmacy error and Quality Improvement Program policies.
- Follow the Company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection procedures and file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
- May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with the local medical community through provider outreach and detailing to healthcare groups and care facilities.
- Maintain the Pharmacy Department’s supplies, cleanliness, and orderly appearance.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
