Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy technician skills and prepare participants for Pharmacy Technician Certification Board (PTCB) certification. Walgreens will train candidates, whether they are new to pharmacy work or experienced technicians. Under the pharmacist’s direct supervision, the Pharmacy Technician assists with pharmacy practice and department duties in accordance with applicable regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports customer service, and helps maintain pharmacy operations, inventory, and workflow. Technicians earn and maintain PTCB certification through the designated program and/or meet state certification or registration requirements.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist, under direct supervision, in pharmacy practice and other Pharmacy Department duties in accordance with state and federal regulations and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.
- Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer service best practices.
- Build relationships with valuable customers and support a positive customer experience.
- Enter patient and drug information accurately, fill prescriptions by retrieving, counting, and pouring drugs, verify medications, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error policies and the Quality Improvement Program.
- Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register, collect and handle cash as required, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical professionals and community organizations through provider outreach and detailing.
- Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend manager-requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
